{"id":201031,"date":"2025-03-22T09:39:05","date_gmt":"2025-03-22T09:39:05","guid":{"rendered":"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-of-reference-field-in-servicenow\/"},"modified":"2025-03-22T09:39:05","modified_gmt":"2025-03-22T09:39:05","slug":"how-to-get-display-value-of-reference-field-in-servicenow","status":"publish","type":"post","link":"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-of-reference-field-in-servicenow\/","title":{"rendered":"How to get display value of reference field in ServiceNow?"},"content":{"rendered":"

Getting the display value of reference field in ServiceNow can be a common requirement for many developers and administrators. Reference fields in ServiceNow often store the sys_id of a record, rather than the actual display value. So, how can you retrieve the display value of a reference field in ServiceNow? The answer lies in using GlideRecord and a few lines of code.<\/p>\n

To get the display value of a reference field in ServiceNow, follow these steps:<\/p>\n

1. Create a new GlideRecord object for the table containing the reference field.
\n2. Query the table using the sys_id of the reference field to retrieve the record.
\n3. Use the `getDisplayValue()` method on the GlideRecord object to extract the display value of the reference field.<\/p>\n

Here’s a sample code snippet to demonstrate how to get the display value of a reference field in ServiceNow:<\/p>\n

“`javascript
\nvar incidentGr = new GlideRecord(‘incident’);
\nincidentGr.get(‘sys_id’, ‘1234567890abcdef1234567890abcdef’);<\/p>\n

gs.print(incidentGr.getValue(‘caller_id’).getDisplayValue());
\n“`<\/p>\n

In this example, we first create a new GlideRecord object for the incident table. Then, we query for an incident record with the specified sys_id. Finally, we use the `getDisplayValue()` method on the `caller_id` reference field to retrieve and print out the display value.<\/p>\n

By following these simple steps and using GlideRecord in ServiceNow, you can easily obtain the display value of any reference field in your ServiceNow instance.<\/p>\n

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