{"id":201023,"date":"2024-10-15T03:33:44","date_gmt":"2024-10-15T03:33:44","guid":{"rendered":"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/"},"modified":"2024-10-15T03:33:44","modified_gmt":"2024-10-15T03:33:44","slug":"how-to-get-display-value-from-sys_id-in-servicenow","status":"publish","type":"post","link":"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/","title":{"rendered":"How to get display value from sys_id in ServiceNow?"},"content":{"rendered":"<p>When working with ServiceNow, you may often encounter situations where you have a sys_id value but need to display the corresponding human-readable value. This can be particularly useful when building UI components or reports. Luckily, ServiceNow provides a simple way to retrieve the display value from a sys_id using a GlideRecord query. Here&#8217;s how you can do it:<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#Steps_to_get_display_value_from_sys_id_in_ServiceNow\" title=\"Steps to get display value from sys_id in ServiceNow:\">Steps to get display value from sys_id in ServiceNow:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#FAQs_on_retrieving_display_value_from_sys_id_in_ServiceNow\" title=\"FAQs on retrieving display value from sys_id in ServiceNow:\">FAQs on retrieving display value from sys_id in ServiceNow:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#1_Can_I_use_getDisplayValue_on_any_field_in_ServiceNow\" title=\"1. Can I use getDisplayValue() on any field in ServiceNow?\">1. Can I use getDisplayValue() on any field in ServiceNow?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#2_How_can_I_determine_if_a_field_is_a_reference_field_in_ServiceNow\" title=\"2. How can I determine if a field is a reference field in ServiceNow?\">2. How can I determine if a field is a reference field in ServiceNow?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#3_What_happens_if_the_sys_id_does_not_exist_in_the_table\" title=\"3. What happens if the sys_id does not exist in the table?\">3. What happens if the sys_id does not exist in the table?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#4_Can_I_retrieve_multiple_display_values_for_a_list_of_sys_ids\" title=\"4. Can I retrieve multiple display values for a list of sys_ids?\">4. Can I retrieve multiple display values for a list of sys_ids?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#5_Is_there_a_performance_impact_when_using_getDisplayValue_method\" title=\"5. Is there a performance impact when using getDisplayValue() method?\">5. Is there a performance impact when using getDisplayValue() method?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#6_Can_I_use_getDisplayValue_in_client-side_scripts_in_ServiceNow\" title=\"6. Can I use getDisplayValue() in client-side scripts in ServiceNow?\">6. Can I use getDisplayValue() in client-side scripts in ServiceNow?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#7_Can_I_customize_the_display_value_returned_by_getDisplayValue_method\" title=\"7. Can I customize the display value returned by getDisplayValue() method?\">7. Can I customize the display value returned by getDisplayValue() method?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#8_Is_there_an_alternative_method_to_retrieve_display_values_from_sys_ids_in_ServiceNow\" title=\"8. Is there an alternative method to retrieve display values from sys_ids in ServiceNow?\">8. Is there an alternative method to retrieve display values from sys_ids in ServiceNow?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#9_Can_I_use_getDisplayValue_in_business_rules_or_UI_policies_in_ServiceNow\" title=\"9. Can I use getDisplayValue() in business rules or UI policies in ServiceNow?\">9. Can I use getDisplayValue() in business rules or UI policies in ServiceNow?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#10_What_should_I_do_if_the_reference_fields_display_value_is_empty\" title=\"10. What should I do if the reference field&#8217;s display value is empty?\">10. What should I do if the reference field&#8217;s display value is empty?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#11_Can_I_retrieve_display_values_from_multiple_reference_fields_in_a_single_query\" title=\"11. Can I retrieve display values from multiple reference fields in a single query?\">11. Can I retrieve display values from multiple reference fields in a single query?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#12_Is_there_a_way_to_cache_display_values_retrieved_using_getDisplayValue_method\" title=\"12. Is there a way to cache display values retrieved using getDisplayValue() method?\">12. Is there a way to cache display values retrieved using getDisplayValue() method?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Steps_to_get_display_value_from_sys_id_in_ServiceNow\"><\/span>Steps to get display value from sys_id in ServiceNow:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol><\/p>\n<li><strong>Step 1:<\/strong> Create a new GlideRecord object for the table where the sys_id resides.<\/li>\n<p><\/p>\n<li><strong>Step 2:<\/strong> Add a query condition to find the record with the specific sys_id.<\/li>\n<p><\/p>\n<li><strong>Step 3:<\/strong> Use the getDisplayValue() method on the field to retrieve the human-readable value.<\/li>\n<p>\n<\/ol>\n<p>By following these steps, you can easily retrieve the display value associated with a sys_id in ServiceNow and use it in your applications.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"FAQs_on_retrieving_display_value_from_sys_id_in_ServiceNow\"><\/span>FAQs on retrieving display value from sys_id in ServiceNow:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"1_Can_I_use_getDisplayValue_on_any_field_in_ServiceNow\"><\/span>1. Can I use getDisplayValue() on any field in ServiceNow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>No, the getDisplayValue() method can only be used on reference fields in ServiceNow to retrieve the corresponding display value.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_How_can_I_determine_if_a_field_is_a_reference_field_in_ServiceNow\"><\/span>2. How can I determine if a field is a reference field in ServiceNow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>You can check if a field is a reference field by looking at its dictionary entry in ServiceNow. Reference fields will have a reference table specified.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_What_happens_if_the_sys_id_does_not_exist_in_the_table\"><\/span>3. What happens if the sys_id does not exist in the table?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>If the sys_id does not exist in the table, the getDisplayValue() method will return null.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Can_I_retrieve_multiple_display_values_for_a_list_of_sys_ids\"><\/span>4. Can I retrieve multiple display values for a list of sys_ids?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Yes, you can loop through a list of sys_ids and retrieve their display values using the getDisplayValue() method for each sys_id.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Is_there_a_performance_impact_when_using_getDisplayValue_method\"><\/span>5. Is there a performance impact when using getDisplayValue() method?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Using the getDisplayValue() method is efficient as it directly queries the database for the display value associated with the sys_id.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Can_I_use_getDisplayValue_in_client-side_scripts_in_ServiceNow\"><\/span>6. Can I use getDisplayValue() in client-side scripts in ServiceNow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Yes, you can use getDisplayValue() in client-side scripts to retrieve display values for sys_ids in ServiceNow.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Can_I_customize_the_display_value_returned_by_getDisplayValue_method\"><\/span>7. Can I customize the display value returned by getDisplayValue() method?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>By default, the getDisplayValue() method returns the display value as stored in the reference field&#8217;s display value field. You can customize this display value through field configurations in ServiceNow.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Is_there_an_alternative_method_to_retrieve_display_values_from_sys_ids_in_ServiceNow\"><\/span>8. Is there an alternative method to retrieve display values from sys_ids in ServiceNow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>While the getDisplayValue() method is the most straightforward way to retrieve display values from sys_ids, you can also use a GlideRecord query to fetch the entire record and then extract the display value.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Can_I_use_getDisplayValue_in_business_rules_or_UI_policies_in_ServiceNow\"><\/span>9. Can I use getDisplayValue() in business rules or UI policies in ServiceNow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Yes, you can use the getDisplayValue() method in business rules, UI policies, or any other server-side scripts in ServiceNow.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_What_should_I_do_if_the_reference_fields_display_value_is_empty\"><\/span>10. What should I do if the reference field&#8217;s display value is empty?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>If the reference field&#8217;s display value is empty, the getDisplayValue() method will return an empty string.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"11_Can_I_retrieve_display_values_from_multiple_reference_fields_in_a_single_query\"><\/span>11. Can I retrieve display values from multiple reference fields in a single query?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Yes, you can retrieve display values from multiple reference fields by creating separate GlideRecord queries for each field.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"12_Is_there_a_way_to_cache_display_values_retrieved_using_getDisplayValue_method\"><\/span>12. Is there a way to cache display values retrieved using getDisplayValue() method?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>While there is no built-in caching mechanism for display values retrieved using getDisplayValue(), you can implement your caching strategy to optimize performance.<\/p>\n<p>By leveraging ServiceNow&#8217;s getDisplayValue() method, you can easily retrieve display values from sys_ids and enhance the user experience of your applications.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When working with ServiceNow, you may often encounter situations where you have a sys_id value but need to display the corresponding human-readable value. This can be particularly useful when building UI components or reports. Luckily, ServiceNow provides a simple way to retrieve the display value from a sys_id using a GlideRecord query. Here&#8217;s how you &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to get display value from sys_id in ServiceNow?\" class=\"read-more button\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/#more-201023\">Read more<span class=\"screen-reader-text\">How to get display value from sys_id in ServiceNow?<\/span><\/a><\/p>\n","protected":false},"author":51,"featured_media":107420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[86279],"tags":[],"class_list":["post-201023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learn","no-featured-image-padding"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to get display value from sys_id in ServiceNow?<\/title>\n<meta name=\"description\" content=\"When working with ServiceNow, you may often encounter situations where you have a sys_id value but need to display the corresponding human-readable value.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get display value from sys_id in ServiceNow?\" \/>\n<meta property=\"og:description\" content=\"When working with ServiceNow, you may often encounter situations where you have a sys_id value but need to display the corresponding human-readable value.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/namso-gen.co\/blog\/how-to-get-display-value-from-sys_id-in-servicenow\/\" \/>\n<meta property=\"og:site_name\" content=\"Namso Gen Blog - 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