{"id":140634,"date":"2025-02-15T07:26:35","date_gmt":"2025-02-15T07:26:35","guid":{"rendered":"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/"},"modified":"2025-02-15T07:26:35","modified_gmt":"2025-02-15T07:26:35","slug":"how-to-handle-tenant-not-paying-rent","status":"publish","type":"post","link":"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/","title":{"rendered":"How to handle tenant not paying rent?"},"content":{"rendered":"<p>One of the most challenging aspects of being a landlord or property manager is dealing with tenants who fail to pay their rent on time. Non-payment of rent can be frustrating and can have a significant impact on your cash flow. However, handling such situations requires a systematic approach and knowledge of tenant-landlord laws. In this article, we will explore different strategies to effectively handle tenants who are not paying their rent.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#1_Understand_the_Reasons_Behind_Non-Payment\" title=\"1. Understand the Reasons Behind Non-Payment\">1. Understand the Reasons Behind Non-Payment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#2_Communicate_Clearly\" title=\"2. Communicate Clearly\">2. Communicate Clearly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#3_Offer_a_Grace_Period\" title=\"3. Offer a Grace Period\">3. Offer a Grace Period<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#4_Establish_a_Payment_Plan\" title=\"4. Establish a Payment Plan\">4. Establish a Payment Plan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#5_Serve_a_Formal_Demand_Notice\" title=\"5. Serve a Formal Demand Notice\">5. Serve a Formal Demand Notice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#6_Review_Your_Lease_Agreement\" title=\"6. Review Your Lease Agreement\">6. Review Your Lease Agreement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#7_Initiate_Legal_Proceedings\" title=\"7. Initiate Legal Proceedings\">7. Initiate Legal Proceedings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#8_Document_Everything\" title=\"8. Document Everything\">8. Document Everything<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#9_Consider_Mediation\" title=\"9. Consider Mediation\">9. Consider Mediation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#10_Hire_a_Collection_Agency\" title=\"10. **Hire a Collection Agency**\">10. **Hire a Collection Agency**<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#11_Renegotiate_the_Lease\" title=\"11. Renegotiate the Lease\">11. Renegotiate the Lease<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#12_Terminate_the_Tenancy\" title=\"12. Terminate the Tenancy\">12. Terminate the Tenancy<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#Frequently_Asked_Questions\" title=\"Frequently Asked Questions\">Frequently Asked Questions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#1_Can_I_change_the_locks_if_the_tenant_doesnt_pay_rent\" title=\"1. Can I change the locks if the tenant doesn&#8217;t pay rent?\">1. Can I change the locks if the tenant doesn&#8217;t pay rent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#2_Can_I_seize_the_tenants_belongings_if_they_refuse_to_pay_rent\" title=\"2. Can I seize the tenant&#8217;s belongings if they refuse to pay rent?\">2. Can I seize the tenant&#8217;s belongings if they refuse to pay rent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#3_Can_I_charge_late_fees_for_unpaid_rent\" title=\"3. Can I charge late fees for unpaid rent?\">3. Can I charge late fees for unpaid rent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#4_How_long_does_the_eviction_process_take\" title=\"4. How long does the eviction process take?\">4. How long does the eviction process take?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#5_Can_I_evict_a_tenant_during_the_COVID-19_pandemic\" title=\"5. Can I evict a tenant during the COVID-19 pandemic?\">5. Can I evict a tenant during the COVID-19 pandemic?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#6_Should_I_consider_hiring_a_property_management_company_to_handle_such_situations\" title=\"6. Should I consider hiring a property management company to handle such situations?\">6. Should I consider hiring a property management company to handle such situations?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#7_Can_I_report_the_tenant_to_credit_bureaus_for_unpaid_rent\" title=\"7. Can I report the tenant to credit bureaus for unpaid rent?\">7. Can I report the tenant to credit bureaus for unpaid rent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#8_Can_I_withhold_the_tenants_security_deposit_to_cover_unpaid_rent\" title=\"8. Can I withhold the tenant&#8217;s security deposit to cover unpaid rent?\">8. Can I withhold the tenant&#8217;s security deposit to cover unpaid rent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#9_Can_I_negotiate_a_payment_plan_directly_with_the_tenant\" title=\"9. Can I negotiate a payment plan directly with the tenant?\">9. Can I negotiate a payment plan directly with the tenant?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#10_Should_I_consult_an_attorney_before_taking_any_action\" title=\"10. Should I consult an attorney before taking any action?\">10. Should I consult an attorney before taking any action?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#11_Can_I_ask_the_tenant_to_vacate_the_property_without_going_through_the_eviction_process\" title=\"11. Can I ask the tenant to vacate the property without going through the eviction process?\">11. Can I ask the tenant to vacate the property without going through the eviction process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#12_Can_I_claim_rent_arrears_as_taxable_income\" title=\"12. Can I claim rent arrears as taxable income?\">12. Can I claim rent arrears as taxable income?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Understand_the_Reasons_Behind_Non-Payment\"><\/span>1. Understand the Reasons Behind Non-Payment<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before taking any action, it is important to understand the reasons behind the tenant&#8217;s failure to pay rent. Communicating with the tenant and discussing the issue can help you determine if it is due to financial difficulties, a misunderstanding, or any other issue that can be resolved.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Communicate_Clearly\"><\/span>2. Communicate Clearly<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Open communication is key when dealing with tenants who are not paying rent. Clearly express your expectations regarding prompt rent payment and explain the consequences if the tenant fails to comply. Send reminders and notices in writing to keep a record of communication.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Offer_a_Grace_Period\"><\/span>3. Offer a Grace Period<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Consider offering a grace period in which the tenant can catch up with the unpaid rent, especially if they have been reliable in the past. This can help preserve your relationship and avoid the hassle of eviction.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Establish_a_Payment_Plan\"><\/span>4. Establish a Payment Plan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If the tenant is facing temporary financial difficulties, you can work together to establish a payment plan. This allows the tenant to pay off the rent arrears incrementally while still fulfilling their monthly rent responsibilities.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Serve_a_Formal_Demand_Notice\"><\/span>5. Serve a Formal Demand Notice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If the tenant continues to neglect their rent obligations, serve them with a formal demand notice. This document outlines the overdue rent amount, the deadline for payment, and the consequences of non-compliance.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Review_Your_Lease_Agreement\"><\/span>6. Review Your Lease Agreement<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Thoroughly review the lease agreement for any clauses related to non-payment of rent. Ensure that you are following the terms outlined in the agreement while proceeding with any action.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Initiate_Legal_Proceedings\"><\/span>7. Initiate Legal Proceedings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If all attempts to resolve the issue amicably have failed, you may need to initiate legal proceedings. Consult with an attorney to understand the eviction process and the necessary steps to take in your jurisdiction.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Document_Everything\"><\/span>8. Document Everything<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Throughout the process, keep detailed records of all communication, notices, and actions taken. This documentation can be crucial if the situation progresses to court.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"9_Consider_Mediation\"><\/span>9. Consider Mediation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you wish to avoid eviction and maintain a positive relationship with the tenant, you can consider mediation. Through this process, a neutral third party can help facilitate negotiations and find a mutually agreeable solution.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_Hire_a_Collection_Agency\"><\/span>10. **Hire a Collection Agency**<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If the tenant still refuses to pay, seeking the assistance of a collection agency can be a valid option. They specialize in recovering unpaid debts and can often yield positive results.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"11_Renegotiate_the_Lease\"><\/span>11. Renegotiate the Lease<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In certain circumstances, it may be beneficial to renegotiate the terms of the lease with the tenant. This could involve reducing the rent temporarily or adjusting the payment schedule to accommodate their financial situation.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"12_Terminate_the_Tenancy\"><\/span>12. Terminate the Tenancy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ultimately, if all other attempts fail, terminating the tenancy may be necessary. Consult with your attorney to ensure you follow the proper legal procedures to regain possession of the property.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"1_Can_I_change_the_locks_if_the_tenant_doesnt_pay_rent\"><\/span>1. Can I change the locks if the tenant doesn&#8217;t pay rent?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>No, changing the locks without following the legal eviction process is illegal in most jurisdictions.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Can_I_seize_the_tenants_belongings_if_they_refuse_to_pay_rent\"><\/span>2. Can I seize the tenant&#8217;s belongings if they refuse to pay rent?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Seizing a tenant&#8217;s belongings without following legal procedures is illegal. Consult with an attorney to understand the appropriate course of action.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Can_I_charge_late_fees_for_unpaid_rent\"><\/span>3. Can I charge late fees for unpaid rent?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Charging late fees for unpaid rent may be possible if it is outlined in the lease agreement. Consult your lease and local laws to ensure compliance.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_How_long_does_the_eviction_process_take\"><\/span>4. How long does the eviction process take?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>The eviction process duration varies by jurisdiction. It can take anywhere from a few weeks to several months.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Can_I_evict_a_tenant_during_the_COVID-19_pandemic\"><\/span>5. Can I evict a tenant during the COVID-19 pandemic?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Eviction rules and regulations may have been temporarily modified due to the pandemic. Check the local guidelines to understand the restrictions and requirements.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Should_I_consider_hiring_a_property_management_company_to_handle_such_situations\"><\/span>6. Should I consider hiring a property management company to handle such situations?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Hiring a property management company can alleviate the burden of dealing with non-paying tenants and ensure compliance with legal requirements.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Can_I_report_the_tenant_to_credit_bureaus_for_unpaid_rent\"><\/span>7. Can I report the tenant to credit bureaus for unpaid rent?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Reporting a tenant&#8217;s unpaid rent to credit bureaus is generally possible, but it is advisable to consult with an attorney to navigate the process correctly.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Can_I_withhold_the_tenants_security_deposit_to_cover_unpaid_rent\"><\/span>8. Can I withhold the tenant&#8217;s security deposit to cover unpaid rent?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>In most cases, security deposits cannot be used to cover unpaid rent. They are typically held to cover damages or unpaid utility bills.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Can_I_negotiate_a_payment_plan_directly_with_the_tenant\"><\/span>9. Can I negotiate a payment plan directly with the tenant?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Yes, negotiating a payment plan directly with the tenant can be a viable solution, especially if it is a temporary financial setback.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Should_I_consult_an_attorney_before_taking_any_action\"><\/span>10. Should I consult an attorney before taking any action?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>It is highly recommended to consult with an attorney before taking any legal action to ensure compliance with local laws.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"11_Can_I_ask_the_tenant_to_vacate_the_property_without_going_through_the_eviction_process\"><\/span>11. Can I ask the tenant to vacate the property without going through the eviction process?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Forcing a tenant to vacate without following the proper legal eviction process is illegal and can result in legal consequences.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"12_Can_I_claim_rent_arrears_as_taxable_income\"><\/span>12. Can I claim rent arrears as taxable income?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<p>Consult with an accountant or tax professional to determine if rent arrears can be claimed as taxable income based on your jurisdiction&#8217;s tax laws.<\/p>\n<p>Dealing with tenants who do not pay rent can be a complex and frustrating situation. By following a structured approach, communicating effectively, and understanding your legal rights, you can navigate these challenges and protect your investment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most challenging aspects of being a landlord or property manager is dealing with tenants who fail to pay their rent on time. Non-payment of rent can be frustrating and can have a significant impact on your cash flow. However, handling such situations requires a systematic approach and knowledge of tenant-landlord laws. In &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to handle tenant not paying rent?\" class=\"read-more button\" href=\"https:\/\/namso-gen.co\/blog\/how-to-handle-tenant-not-paying-rent\/#more-140634\">Read more<span class=\"screen-reader-text\">How to handle tenant not paying rent?<\/span><\/a><\/p>\n","protected":false},"author":32,"featured_media":107420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[86279],"tags":[],"class_list":["post-140634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learn","no-featured-image-padding"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to handle tenant not paying rent?<\/title>\n<meta name=\"description\" content=\"One of the most challenging aspects of being a landlord or property manager is dealing with tenants who fail to pay their rent on time. 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