Is Ford paying for rental cars for airbag recall?

Is Ford paying for rental cars for airbag recall?

The ongoing Takata airbag recall has affected millions of vehicles worldwide, including Ford models. As part of their commitment to safety and customer service, Ford is offering rental cars to certain customers whose vehicles are undergoing the airbag recall. This service is provided at no cost to the customer and is designed to ensure that they have a reliable means of transportation while their vehicle is being repaired.

It is important to note that not all customers are eligible for a rental car, and the availability of this service may vary depending on the specific circumstances of each recall. Customers who are unsure about whether they qualify for a rental car should contact their local Ford dealership or the company’s customer service department for more information.

FAQs:

1. What is the Takata airbag recall?

The Takata airbag recall is one of the largest automotive recalls in history, impacting millions of vehicles around the world. The recall was initiated due to defective airbag inflators that could rupture upon deployment, sending shrapnel flying into the vehicle cabin.

2. Which Ford models are affected by the Takata airbag recall?

Several Ford models are included in the Takata airbag recall, including popular vehicles like the Ford Mustang, Fusion, and Edge. Customers can check the official Ford website or contact their local dealership to see if their vehicle is part of the recall.

3. How do I know if my Ford vehicle is part of the Takata airbag recall?

Ford will notify affected customers by mail if their vehicle is included in the Takata airbag recall. However, customers can also check their vehicle’s status by entering the VIN number on the Ford website or contacting their local dealership.

4. How long will it take to repair my vehicle under the airbag recall?

The time it takes to repair a vehicle under the airbag recall can vary depending on factors such as the availability of replacement parts and the dealership’s schedule. Ford is working diligently to repair affected vehicles as quickly as possible.

5. Can I continue to drive my Ford vehicle if it is part of the airbag recall?

It is important for customers to heed the recall notice and have their vehicle repaired as soon as possible. In the meantime, customers should exercise caution while driving their vehicle and follow any safety guidelines provided by Ford.

6. Do I have to pay for the rental car provided by Ford during the airbag recall?

Ford is offering rental cars to eligible customers at no cost while their vehicle is being repaired under the airbag recall. This service is designed to minimize inconvenience for customers and ensure they have reliable transportation during the repair process.

7. How long can I keep the rental car provided by Ford?

The length of time customers can keep the rental car provided by Ford may vary depending on the specific circumstances of each recall. Customers should contact their local dealership or Ford customer service for more information on the rental car program.

8. What happens if I decline the rental car offered by Ford during the airbag recall?

Customers who decline the rental car offered by Ford during the airbag recall are responsible for securing their own transportation while their vehicle is being repaired. Ford encourages customers to take advantage of the rental car program to minimize disruptions to their daily routine.

9. Will Ford cover additional expenses such as insurance or fuel for the rental car?

Ford’s rental car program covers the cost of the rental vehicle itself, but customers are responsible for additional expenses such as insurance, fuel, and any optional add-ons. Customers should discuss these details with the rental car provider at the time of rental.

10. Can I choose the type of rental car I receive from Ford during the airbag recall?

Customers may have some flexibility in choosing the type of rental car provided by Ford, depending on availability and the specific terms of the rental agreement. Ford aims to accommodate customer preferences to the best of their ability.

11. What should I do if I encounter any issues with the rental car provided by Ford?

Customers who experience any issues with the rental car provided by Ford should contact the rental car provider or Ford’s customer service department for assistance. Ford is committed to ensuring that customers have a positive experience during the repair process.

12. Is there a deadline for having my Ford vehicle repaired under the airbag recall?

While there is no specific deadline for having your Ford vehicle repaired under the airbag recall, customers are encouraged to schedule the repair as soon as possible to ensure their safety and comply with the recall notice.

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