How to add gratuity on Toast?

Toast is a widely-used restaurant management platform that streamlines operations and enhances the dining experience for both businesses and customers. One important aspect of dining out is leaving a gratuity for the service provided. If you’re wondering how to add gratuity on Toast, you’ve come to the right place. In this article, we will guide you through the simple steps to add gratuity on Toast, ensuring that your appreciation for exceptional service reaches the deserving recipients.

How to Add Gratuity on Toast

If you want to add gratuity to your bill when using Toast, follow these steps:

1. **Step 1: Inform the Server** – Inform your server that you would like to leave a gratuity on your bill. They will guide you through the process and ensure it’s added correctly.
2. **Step 2: Request an Updated Bill** – Ask your server for an updated bill that includes the gratuity amount. This will clearly reflect the total amount, including both the bill and the additional gratuity.
3. **Step 3: Confirm the Total Amount** – Read through the updated bill carefully to ensure that the gratuity has been added correctly and that the total amount reflects your intentions.
4. **Step 4: Pay the Bill** – When you’re ready to settle the bill, you can proceed with your preferred payment method—whether that’s cash, credit card, or another option available at the establishment.
5. **Step 5: Express Your Thanks** – Finally, express your gratitude to the server for their excellent service by thanking them directly. A kind word goes a long way in addition to the monetary gesture.

Frequently Asked Questions

1. Can I include a gratuity in my online order?

No, Toast currently doesn’t provide an option to include gratuity in online orders. However, you can always tip the delivery person in cash upon receipt.

2. Is it customary to tip on takeout orders?

While tipping on takeout orders is not obligatory, it’s always appreciated if the service was exceptional. Consider leaving a small gratuity as a gesture of thanks.

3. Can I add gratuity when paying with a credit card?

Yes, you can easily add gratuity while paying with a credit card on Toast. The server will include it in the updated bill presented to you.

4. How much should I tip?

Tipping conventions vary by region, but the standard practice is to tip between 15% and 20% of your bill.

5. Can I leave a cash gratuity?

Absolutely. If you prefer to leave a cash tip, you can inform the server and settle the bill excluding the gratuity amount.

6. Should I tip on the pre-tax amount?

It is customary to tip on the pre-tax amount rather than the total bill, which includes taxes.

7. What if I’m not satisfied with the service?

If you’re dissatisfied with the service, it’s generally a good idea to have a conversation with the manager rather than withholding a tip altogether. They can address your concerns and potentially rectify the situation.

8. Can I modify the gratuity amount after I’ve paid?

Once the bill has been settled, it’s unlikely that you can modify the gratuity amount. It’s important to confirm the amount before making the payment.

9. Are gratuities shared among the staff?

In many cases, gratuities are distributed among the staff members who contribute to the dining experience, including servers, bartenders, and sometimes kitchen staff. The specific distribution policy may vary depending on the establishment.

10. Do I have to tip at counter-service establishments?

While tipping is not obligatory at counter-service establishments, it’s a considerate gesture if you received exceptional service or want to show appreciation to the staff.

11. Can I leave a tip if I’m paying through a mobile app?

Some establishments may allow you to add a gratuity through their mobile app when paying the bill. Check with the specific restaurant’s policies to see whether this option is available.

12. Can I subtract the gratuity amount later if I change my mind?

Once the gratuity has been added to the bill and settled, it becomes part of the server’s income. As such, it’s not typically possible to subtract or retract the gratuity amount after paying the bill.

With these simple steps and essential tips in mind, you can easily add gratuity on Toast and show your appreciation for the excellent service received. Remember, a gratuity not only supports servers financially but also motivates them to continue providing outstanding service in the future.

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