Can you return a car rental if Hertz is closed?
Returning a car rental when the rental agency is closed can be a common concern for many travelers. If you find yourself in this situation with Hertz, know that there are options available to you.
Yes, you can return a car rental to Hertz even if the rental location is closed. Hertz offers a drop-off service for customers returning rentals outside of normal business hours. This allows you to return the vehicle at your convenience, even if the rental office is closed.
FAQs about returning a car rental when Hertz is closed:
1. How does the drop-off service work?
When you rent a vehicle from Hertz, they will provide you with instructions on how to return the car when the location is closed. This usually involves leaving the keys in a designated drop box and parking the car in a specified area.
2. Will I be charged extra for returning the car when Hertz is closed?
Typically, there is no additional charge for using the drop-off service when returning a rental car outside of business hours. However, it’s always a good idea to confirm this with the rental location when you pick up the car.
3. Can I return the car early if Hertz is closed?
If you need to return the car earlier than anticipated and the rental location is closed, you can still use the drop-off service. Just follow the instructions provided by Hertz to ensure a smooth return process.
4. What if I have an issue with the vehicle when returning it after hours?
If you encounter any problems with the car when returning it outside of business hours, make sure to document the issue with photos and contact Hertz as soon as possible. They will guide you on the next steps to take.
5. Is it safe to leave the keys in the drop box when returning the car after hours?
Hertz takes security seriously and ensures that their drop-off service is a safe option for customers. Just make sure to follow the instructions provided to you and securely deposit the keys in the designated drop box.
6. Can I return the car at a different Hertz location if the original one is closed?
If the original rental location is closed, you may be able to return the car to another Hertz location. Contact Hertz customer service for guidance on this option and any potential additional fees.
7. What if I need a receipt for the return when dropping off the car after hours?
When using the drop-off service, Hertz will usually email you a receipt for the return once the vehicle has been checked in by the rental location staff. Make sure to provide a valid email address at the time of rental.
8. Can I request a late return with Hertz?
Hertz may allow for late returns, but additional fees may apply. It’s best to contact Hertz customer service or the specific rental location to inquire about extending your rental period.
9. What if the rental office is closed due to a holiday?
In the event that the rental office is closed due to a holiday, you can still use the drop-off service to return the vehicle. Make sure to check with Hertz in advance for any specific instructions or changes to their holiday hours.
10. Can I return the car early and still get a refund for unused days?
Returning the car early may not necessarily result in a refund for unused days, as rental agreements are typically based on a set rental period. It’s best to review Hertz’s policies on early returns and refunds before making any changes to your rental agreement.
11. What if I forget to return the car keys when dropping off the vehicle after hours?
If you accidentally forget to leave the keys in the drop box when returning the car after hours, contact Hertz as soon as possible to report the issue. They will provide guidance on how to proceed.
12. Is there a grace period for returning a rental car with Hertz?
Hertz may offer a grace period for returning a rental car, but it’s essential to confirm this with the rental location at the time of pickup. Be sure to adhere to the agreed-upon return time to avoid any potential late fees.